Refund Policy
At IPTIGA, customer satisfaction is important to us. Please read this refund policy carefully to understand when a refund may be approved, how requests are reviewed, and what conditions apply.
Our Refund Policy
We aim to provide a stable and high-quality service. Because digital subscriptions and access are delivered quickly after purchase, refund eligibility is limited and subject to review.
Eligible Refund Cases
- If the service cannot be activated due to a verified technical problem from our side.
- If you were charged more than once for the same order by mistake.
- If your order was not delivered within the promised timeframe and our support team could not resolve it.
Non-Refundable Cases
- Incorrect device setup or user-side configuration issues.
- Internet problems, ISP issues, or local network instability.
- Change of mind after the service has already been delivered or activated.
- Failure to contact support for troubleshooting before requesting a refund.
Refund Request Window
Refund requests must usually be submitted within 24 to 72 hours of the original purchase, depending on the specific issue. Requests made after this period may not be accepted.
Verification Process
Every refund request is manually reviewed. Our support team may ask for your order details, payment proof, and a short explanation of the issue before making a final decision.
Refund Processing Time
If approved, refunds are generally processed within 5 to 10 business days, depending on your payment provider or bank.
How to Request a Refund
Quick Summary
Important Notice
By purchasing from our website, you agree to our terms, delivery conditions, and this refund policy. We reserve the right to deny refund requests that do not meet the conditions listed on this page.